Whether you are giving a performance review or receiving one, I bet you don’t enjoy the process. I previously shared the 9 Traits of Effective Employee Feedback. The review should support an ongoing conversation between the employee and the manager.
If you want a conversation starter for your review, bring this infographic in to your manager. You will likely both be nodding as you read it.
Banned Words in My House
When my daughter first learned to speak, I started telling her that there are some words that we don’t use in our house.
And they are not the words you would think, though those are also banned.
They are words that limit. Words that destroy dreams.
There is very little that you “can’t” do. There are things you won’t do. There are also things you choose not to do.
Be someone full of love and compassion. Most “hate” is due to lack of understanding or perspective. Abraham Lincoln once said, “I don’t like that man. I must get to know him better.”
Not too long ago, I was watching a high school tennis match. “I suck!” exclaimed this tennis player after each miss. How does that help? Instead, it reinforced negative thoughts. Guess what? What you say defines your future.
You don’t lose. You’re not a loser. Focus on the good plays and what you did well. It will empower you and ready you for future competitions.
This is a guest post by Mark Moore
. Mark’s foundation has raised millions for charitable causes. As an executive, he raised billions in capital and was previously the CFO of Segovia and USA Mobile Communications, where he completed their IPO.
I experienced two strokes in quick succession. The second almost ended my life. When I was awakened – after life-saving brain surgery and several weeks in an induced coma – I found myself in a diminished state physically, mentally, and emotionally. It was only after months of intensive physical therapy, the support of friends and family, and by the Grace of God, that I was able to resume something like my normal life.
Three months after the strokes I returned to work, first on a very limited basis and, sometime later, full time.
I’d like to share what I learned about the work reentry process in the hope that my experiences will make it easier for others to move back to their jobs as they recover from a brain trauma or, perhaps, other debilitating illnesses.
Listen to your body.
Your body will let you know what you are capable of doing or not doing. For me, fatigue was a major issue. Throughout my career I could push through my fatigue and just keep going. Not anymore. Now, I try to stay aware of my energy levels and slow down or stop at the first sign of weariness.
Listen to your doctors and physical therapists as well.
They can anticipate many of the bumps you will be facing on your road to recovery that may catch you unaware. That doesn’t mean you can’t negotiate with them a bit when you have a difference of opinion. Mine were somewhat reluctant to agree that I was ready to return to work. But I explained to them that I was the COO and would be sitting behind a desk, not doing any kind of stressful physical labor. They agreed to my plan, only asking me to pace my re-entry into the company.
Connecting At A Deeper Level
The first step to strategizing what kind of team you want to lead is deciding what kind of story you want for your organization. What stories will your customers tell their friends and family? What stories will your employees tell their friends and family? Your business’s success and profitability depend on the stories that get told. Take the time to develop a story that captivates and engages.
Here’s an example. I have spoken many times around the world about a disastrous experience I had on Lufthansa Airlines over ten years ago. There is even a video of me available on the Internet telling the story. Personally, Lufthansa has lost over $350,000 in business that they could have potentially got from my international travels because of this experience.
Conversely, British Airways is one of my all-time favorite airlines because of the emotional connection I have with them. Why? What is the STORY that makes me go out of my way to do business with them?
Create a WOW Story
It was New Years 2010, my daughter, then 19 years old, flew back to Europe to see her school friends and celebrate New Years with them. She had a lot of fun – apparently too much fun because when she was returning home, she had to transfer to the last leg of her trip at Heathrow Airport. While she was waiting for her next flight, she fell asleep in a chair at the gate and missed repeated PA announcements calling her to board her flight.